Financial Service Representative II

PRIMEWAY FEDERAL CREDIT UNION•Houston, TX

50d•Onsite

About The Position

This position calls for individuals who are Compassionate, Accountable, bring Real Value, Integrity, New ideas, and Guidance to our members and the team. These key elements define PrimeWay’s culture. Another key aspect of this financial service position is identifying members’ financial needs and recommending appropriate solutions. Additionally, the Financial Service Representative II will assist members with their financial transactions involving cash and other negotiable monetary instruments.

Requirements

Ability to maintain significant levels of diplomacy, trust, and normal courtesy and tact.
Excellent communication skills; ability to use applicable computer software
Ability to motivate or influence others
High school education or GED
6 months – 2 years relevant experience
Credit Union or Banking experience: 2 years

Responsibilities

Demonstrating a commitment to the culture of PrimeWay by adhering to the G-VAL-HI promise, openly contributing to the success of others on the team, and living by the core values that define the CARING culture
Greeting members with a friendly, welcoming smile as they enter the building
Receiving and processing member financial transactions, including deposits, withdrawals, loan payments, and merchandise sales
Performing daily member services, such as opening and closing accounts and account research
Updating member information and records as requested according to standard operating procedures
Completing requests for special services, such as statement copies, check copies, stop payment orders, and debit cards.
Identifying, recording, and reporting fraudulent activity to prevent potential losses
Observing PrimeWay guidelines, policies, and procedures to adhere to compliance, regulations, and security standards
Demonstrating a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
Establishing positive and productive working relationships at all levels within the organization
Reviewing account profiles while performing Teller transactions to suggest appropriate PrimeWay products and services
Building member relationships to ensure the usage of PrimeWay FCU as their primary financial institution
Facilitating discussions with members to uncover needs beyond those initially presented.
Evaluating credit reports to present members with appropriate PrimeWay products and services
Making outbound phone calls to existing members
Originating and closing consumer loans promptly by guiding the member through the process and setting proper expectations from application through to funding
Demonstrating accountability of personal contributions toward all personal, team, and organizational goals in the areas of loans, GAP, extended warranties, debt protection, deposits, and service
Submitting business partner referrals when appropriate
Maintaining an expert level of product knowledge
Identifying and originating real estate loans and referrals
Opening and maintaining IRA accounts with accuracy.
Collecting and presenting data to the team regarding progress toward goals