Financial Representative
About The Position
The position is responsible for performing a variety of clerical duties to support the efficient operations of patient access. Primary responsibilities include completing patient registration, verifying insurance information, and collecting payments for financial responsibilities. The role also involves gathering and scanning required documents, capturing signatures on various consent forms, and referring patients to the patient financial services department for potential Medicaid and/or financial aid applications. The position manages account billing once insurance details are verified, all while maintaining adherence to customer service standards, and departmental guidelines to ensure a seamless patient experience and operational efficiency.
Requirements
- High school diploma or GED is a must with college course work preferred
- Preferred experience in registration, collection, and insurance verification
- Must be experienced and providing excellent customer service and problem escalation/resolution in high value atmosphere
- Candidates must have strong communication skills, both verbal and written, with excellent telephone and face-to-face communication
- Must be able to work independently and get along with others
- Must successfully pass pre-hire assessments; math, grammar/vocabulary, and customer service with a score of 80% or above
- Alternate Weekends, Alternate Mondays, Fridays and Holidays Required
Nice To Haves
- college course work
Responsibilities
- Completing patient registration
- Verifying insurance information
- Collecting payments for financial responsibilities
- Gathering and scanning required documents
- Capturing signatures on various consent forms
- Referring patients to the patient financial services department for potential Medicaid and/or financial aid applications
- Managing account billing once insurance details are verified
- Maintaining adherence to customer service standards and departmental guidelines
Benefits
- An assortment of insurance products and discount programs through Voluntary Benefits.
- Check out our comprehensive benefits available to you when you join our outstanding team!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
