Financial Recovery Collector
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About The Position
The position involves effectively collecting past due accounts in a commercial portfolio, specifically within a Business Banking portfolio. The role requires managing a high volume of past due accounts by utilizing an auto-dialer with the CACS collection system. The individual will identify and escalate accounts with adverse conditions either with the borrower or the supporting guarantors. The detailed responsibilities include managing a portfolio of delinquent and matured Business Banking Loans, making a high number of quality contacts with customers who are past due on their loan payments, identifying remedies for credits in default, and maintaining a high level of customer service while adhering to the business banking collection policy. The role also involves identifying deteriorating credits, recommending downgrades, and communicating findings to the direct manager and regional Special Assets Officers, RCOs, and Credit Specialists. Additionally, the individual will seek opportunities to improve the cash flow of borrowers, participate in team building through proactive and effective communication, and perform skip tracing and credit bureau analysis.
