Financial Operations Supervisor

Zurich Insurance • Lenexa, KS

13d • Hybrid

About The Position

Zurich is looking to hire a Financial Operations Supervisor to work out of our Overland Park, KS office or out of our North American Headquarters in Schaumburg, IL. The Financial Operations Supervisor will be responsible for managing a team of customer service representatives to maintain timely service and minimal aged accounts receivable balances for our Direct Bill business. This includes controlling the statutory penalty and personally assisting in escalated or complex accounts.

Requirements

• Bachelors Degree and 7 or more years of experience in the Billing or Collections areaOR
• High School Diploma or Equivalent and 9 or more years of experience in the Billing or Collections area

Nice To Haves

• Ability to multi-task and meet deadlines
• Strong communication, negotiation and decision-making skills
• People management skills
• Knowledge/experience with insurance
• Experience with SAP
• Accounting and/or reconciliation experience

Responsibilities

• Manage the performance and development of seven individuals
• Assign work and ensuring proper workloads
• Contribute to the creation and updating of policies and procedures that align with best practices for billing and collections functions.
• Assess and evaluate business processes in order to identify opportunities for improvement.
• Maintain strong relationships with key business partners
• Ensure timely collection and/or disbursement of aged receivable balances
• Identify opportunities for coaching and training for team and/or individuals
• Resolve escalated or complex inquiries and accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees