Financial Non-Depository Examiner Trainee

State of Maryland • Baltimore City, MD

9d • Hybrid

About The Position

The Office of Financial Regulation in the Maryland Department of Labor is accepting applications for the position of Financial Non-Depository Examiner Trainee. This is an entry- to mid-level position ideal for someone with a consumer finance background and a passion for public service. About the Office: The Office of Financial Regulation ensures that financial institutions and businesses treat Maryland consumers fairly and comply with applicable laws and regulations. The industries regulated by the Office include mortgage lenders and loan servicers, vehicle financing and sales financing companies, personal loan and installment lenders, debt collection and debt management agencies, money transmission and check cashing services, Maryland state-chartered banks and credit unions, and student loan servicing companies. Learn more about the Office at www.labor.maryland.gov/finance . Resumes may be submitted as supplemental information; however, all sections of the application must be completed in full . Incomplete applications will not be considered. The Consumer Services Unit in the Office of Financial Regulation (OFR) investigates and responds to complaints and inquiries from Maryland consumers about the financial institutions, businesses, and activities regulated by OFR. The Consumer Services Unit supports OFR’s mission by ensuring that financial institutions and businesses comply with state and federal laws related to consumer lending, debt, credit, and other regulated activities. In the Consumer Services Unit, a Financial Non-Depository Examiner Trainee receives structured training to develop the knowledge and skills needed to review, analyze, investigate, and resolve consumer complaints. Trainees learn to interpret and apply financial services laws and regulations, identify improper business practices and violations of law, use investigative tools and techniques, and follow internal policies and procedures. Upon successful completion of a 12-month training period, a Trainee may be eligible for non-competitive promotion to Examiner I and, subsequently, Examiner II. This position may, at management’s discretion, work remotely in accordance with OFR's telework policies.

Requirements

• Four years of regulatory, investigatory, managerial or professional experience in the financial services industry, consumer credit industry, mortgage lending industry, accounting or auditing work or State or federal experience regulating the above industries or in law enforcement.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university including or supplemented by a total of 24 credit hours in business administration, finance, economics, law, criminal justice or accounting for the required experience. These credit hours must include a minimum of 6 credit hours in either accounting or auditing.
• Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
• Employees in this classification may be required to attend advanced formal training classes.

Nice To Haves

• Experience working in government, financial services, legal, or consumer advocacy settings.
• Experience interpreting laws or guidelines and applying them to real-world cases or inquiries.
• Knowledge of Maryland financial services, mortgage lending, money services, or consumer credit laws.
• Experience resolving consumer issues or handling call center complaints.

Responsibilities

• Learns to review, analyze, investigate, and resolve written complaints from Maryland consumers about financial institutions, financial service providers, and any other businesses or individuals whose conduct or activities are within OFR's jurisdiction.
• Thoroughly reading the written complaint to identify, whether explicitly stated in the complaint or not, the subject of the complaint and key issue areas to investigate.
• Requesting and reviewing correspondence, financial statements, business activity, business procedures and policies, or any other information or documentation needed to properly assess the complaint allegations or to understand the circumstances of the complaint.
• Analyzing documents, data, public records, and any other complaint information to determine compliance with laws and regulations, including identification of any unlicensed, unfair, deceptive, abusive, or illegal activity.
• Mediating, or attempting to mediate, a resolution between the consumer and complaint subject.
• Requiring payment of consumer restitution, refunds, reversal of charges or other corrective action.
• Referral to one of the Supervision Units for further examination or investigation, or to the Enforcement Unit for further investigation, or administrative or legal action.
• Presenting investigative findings and conclusions in writing, using plain language, and in a clear, logical, systematic, and organized manner.

Benefits

• Flexible hours and hybrid teleworking
• Paid holidays: 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees