Financial Non-Depository Examiner Supervisor

State of Maryland•Baltimore City, MD

16d•Hybrid

About The Position

A Financial Non-Depository Examiner Supervisor is the supervisory level of financial examination work. Employees in this classification supervise the examination of the accounts, records, consumer transactions and business practices of non-depository financial institutions (i.e., consumer loan, sales finance, installment loan, mortgage lenders, collection agencies, check cashiers, money transmitters and debt management companies) primarily located at the business’ headquarters. Resumes may be submitted as supplemental information; however, all sections of the application must be completed in full . Incomplete applications will not be considered. This position functions as the Director of Enforcement & Consumer Response, having primary responsibility for managing the investigatory, enforcement, and consumer complaint resolution functions of the Office of Financial Regulation. This person manages the systems, processes, and activities for receiving, investigating, and resolving consumer complaints and inquiries, while also having primary responsibility for the scheduling and assignment of formal enforcement investigations. This role ensures the development and implementation of unit policies, the supervision and training of staff in both enforcement and consumer response, the identification of trends, and the recommendation of strategic goals and investigatory initiatives. These activities further the regulatory mandate of the Office of Financial Regulation to protect consumers and uphold confidence in the financial system by ensuring financial institutions and businesses comply with state and federal laws. The Director of Enforcement & Consumer Response is a supervisor position that may, in management’s discretion, work remotely in accordance with the Agency’s telework policies.

Requirements

Nine years of experience, five years of experience examining or auditing the accounts, records and business practices of non-depository financial institutions or in managerial or professional work in the financial services, consumer loan, sales finance, installment loan, mortgage lenders, collection agencies, check cashiers, money transmitters, debt management and/or law enforcement industries and four years of additional regulatory, managerial or professional experience in the financial services industry, consumer credit industry, mortgage lending industry, accounting or auditing work or State or federal regulatory experience in the above industries.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university including or supplemented by a total of 24 credit hours in business administration, finance, economics, law, criminal justice or accounting and five years of experience examining or auditing the accounts, records and business practices of non-depository financial institutions or in managerial or professional work in the financial services, consumer loan, sales finance, installment loan, mortgage lenders, collection agencies, check cashiers, money transmitters, debt management and/or law enforcement industries for the required experience. These credit hours must include a minimum of 6 credit hours in either accounting or auditing.
Candidates may substitute the possession of a Juris Doctor degree from an accredited law school, a certificate as a Certified Public Accountant, or a Master’s degree in business administration or accounting from an accredited college or university for one year of the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in logistics specialist classifications or administrative support specialty codes in the financial management or auditing fields of work on a year-for-year basis for the required experience.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
Employees in this classification may be required to attend advanced formal training classes. The purpose of this training is to maintain professional job specific proficiency and current knowledge. Some training classes are out-of-State and may require overnight stays.
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Nice To Haves

Masters or Juris Doctorate degree
2 years of supervisory experience leading complex, high risk or systematic investigations
Experience analyzing and interpreting data from enforcement or complaint activities

Responsibilities

Manage the systems, processes, and activities for receiving, scheduling, investigating, reviewing, and resolving both consumer complaints and formal enforcement investigations. This includes supervising consumer complaint intake, assignment, analysis, resolution, referrals, data collection, and staff interactions with consumers and financial institutions. This function also entails managing the selection, scheduling, and assignment of enforcement investigations, taking into account resources and agency priorities, and managing the review of investigations to determine whether to close investigations or take further actions, which may include referring the matter to the Office of the Attorney General for administrative or legal action.
Develop, maintain, monitor, and implement operational policies and procedures for both the Enforcement and Consumer Response Units, ensuring compliance with Agency policies and statutory/regulatory requirements. This involves reviewing and monitoring, on an ongoing basis, policies and procedures, and instituting improvements as appropriate, including the development and maintenance of policies and procedures manuals, investigations manuals, and operations manuals. This includes coordinating the development and dissemination of Enforcement Unit performance and management reports to the Assistant Commissioner, Deputy Commissioner and/or Commissioner.

Benefits

Flexible hours and hybrid teleworking
Paid holidays: 12-13 per year
Generous paid leave package (annual, sick, personal and compensatory leave)
State Pension ("defined benefit" plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union

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