Financial Navigator

Metro Vein Centers•West Bloomfield, MI

2h•$21 - $26•Hybrid

About The Position

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. Reporting to the RCM Financial Clearance Manager, the Financial Navigator at Metro Vein Centers provides advanced patient financial navigation support and serves as a subject matter expert for complex inquiries and escalations. This role delivers comprehensive financial counseling, educating patients on their benefits, expected out-of-pocket costs, and available financial options to resolve their balances, including payment plans and financial assistance programs. The Financial Navigator is responsible for reviewing insurance eligibility, verifying network participation, calculating patient responsibility, and efficiently resolving billing-related questions. In addition, this role supports higher-level functions such as mentoring junior navigators, addressing escalated patient concerns, and contributing to workflow optimization and process improvement initiatives. Through proactive financial clearance and patient education, this position supports organizational goals of reducing avoidable denials, improving collections, and enhancing the overall patient experience.

Requirements

2-3 years of experience in Revenue Cycle Management
Familiarity with EHR/RCM systems and payor portals.
High School Diploma or equivalent (GED)

Nice To Haves

Experience with Athena Practice
Excel and dashboard/reporting experience preferred

Responsibilities

Provide financial counseling to patients, including education on deductibles, copays, coinsurance, and available payment options.
Calculate and communicate accurate out-of-pocket cost estimates before services are rendered.
Identify services requiring prior authorization or referrals and coordinate with authorization and referral teams to ensure timely approval.
Resolve complex billing and coverage inquiries, including escalated patient concerns
Assist uninsured or underinsured patients with financial assistance programs, self-pay options, payment plans, care credit, etc.
Document all financial discussions, benefit details, and patient interactions accurately in Athena.
Mentor and support junior financial navigators or patient access staff as needed.
Identify trends and contribute to process improvements to reduce front-end denials and revenue leakage.
Collaborate with clinical, billing, and revenue cycle leadership to ensure financial clearance and a positive patient experience.
Ensure compliance with HIPAA, payer guidelines, and applicable federal and state regulations while safeguarding patient information