Financial Navigator

Ensemble Health Partners•Coral Springs, FL

6d•$20 - $23•Onsite

About The Position

The Financial Navigator role will be responsible for guiding patients through their financial journey during their stay at the facility and immediately post discharge. The Navigator will be assigned to a patient at the time of service and will be available up to 30 days post discharge. The Financial Navigator will serve as an onsite point person for the patient in order to reduce confusion between the patient and the separate functional areas of financial services. Key support function of the Financial Navigator will include, but are not limited to, triaging financial questions, providing patient education, performing onsite patient rounding, answering customer service calls, and facilitating process improvement projects for the patient’s financial journey. Navigator will have subject matter knowledge in the following functional areas Financial Counseling Insurance Verification Billing Customer Service

Requirements

3 to 5 years in a similar role
High School Diploma or GED
HFMA Certified Revenue Cycle Representative (CRCR) Required within 9 months of hire (company paid)

Nice To Haves

Experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, or other applicable roles.
Prior customer service and/or hospital experience is a plus.

Responsibilities

Ability to triage patient questions and ensure resolution
Perform regular patient rounding in the registration lobby to ensure efficient patient throughput and optimal patient experience
Take a proactive approach in patient education to improve: Patient experience to improve financial performance Ensure continuity on challenging in-house cases Face-to-face connection with patients throughout their care journey Real time feedback and issue resolution
Proactively identify financial process gaps
Maintain consistent communication and collaboration with the client patient care advocate or designated personnel that receives external patient inquiries, concerns, or complaints
Communicate and collaborate with other personnel as needed, including case management, social workers, customer service or physician liaisons
Produce monthly operating report for executive review Trend analysis of issues discovered, actions taken, project proposal, etc.
Answers inbound phone calls during peak call hours
Researches and responds to account inquiries in a timely manner
Knowledge of all aspects of the revenue cycle and processes to troubleshoot and resolve issues
Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position
Work with leadership team to implement workflow changes if appropriate
Communicate patterns and trends with other departments to improve work standards
This position will work closely with the customer service department to ensure we have a standardized approach in training, education, technology, and processes
Performs other duties as assigned

Benefits

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.