Financial Navigator

Oklahoma Heart Hospital•Oklahoma City, OK

About The Position

Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients’ journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we’re shaping the future of heart care in Oklahoma by serving the state and leading the nation. The OHH Financial Navigator serves as an integral member of the Patient Access team and is responsible for assisting hospitalized patients and their families in understanding insurance coverage, financial responsibilities, and available financial assistance programs. This role focuses on proactive financial education and support by rounding daily on inpatients, reviewing coverage, and helping patients navigate financial barriers to care. The Financial Navigator works closely with case management, registration, and pre-certification to minimize avoidable denials and enhance the patient financial experience. Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital. As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.

Requirements

High school graduate or equivalent required. Some college coursework in business, finance, or healthcare preferred.
Five (5) years of job-related experience in Heath Care required. Knowledge of billing, collections, registration and reimbursement of Medicare, Medicaid and commercial insurance required. Good investigative skills and telephone techniques. Accurate and detailed oriented. Must have good oral and written communication skills. Proven organizational skills needed. Must have the ability to develop, monitor, and conduct educational programs.
Windows based operating systems preferred.
Professional verbal and written communication skills.
Medical terminology and medical insurance knowledge preferred.

Responsibilities

Review daily inpatient census to identify patients appropriate for financial navigation and initiate contact through bedside rounding.
Conduct financial interviews with patients and/or family members to review insurance coverage, benefits, co-pays, and estimated out-of-pocket costs.
Educate patients regarding available financial assistance programs, payment plans, and Medicaid eligibility, assisting with applications when appropriate.
Coordinate with Case Management and Pre-Certification teams to resolve coverage issues and prevent denials due to authorization or eligibility lapses.