Financial Navigator

Ensemble Health Partners • Chillicothe, OH

14d • $19 - $21 • Onsite

About The Position

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. We are searching for the next Financial Navigator champion. The Financial Navigator role will be responsible for guiding patients through their financial journey during their stay at the facility and immediately post discharge. The Navigator will be assigned to a patient at the time of service and will be available up to 30 days post discharge. The Financial Navigator will serve as an onsite point person for the patient to reduce confusion between the patient and the separate functional areas of financial services. Key support function of the Financial Navigator will include, but are not limited to, triaging financial questions, providing patient education, performing onsite patient rounding, answering customer service calls, and facilitating process improvement projects for the patient’s financial journey.

Requirements

• High School diploma/GED required
• CRCR Required within 6 months of hire

Nice To Haves

• 3-5 years' experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, or other applicable roles
• Prior customer service and/or hospital experience is a plus
• Bachelor’s degree or Equivalent experience in Healthcare Management / Administration.

Responsibilities

• Navigator will have subject matter knowledge in the following functional areas: Financial Counseling Public Benefits Eligibility Billing Customer Service
• Ability to triage patient questions and ensure resolution
• Perform regular patient rounding in the registration lobby to ensure efficient patient throughput and optimal patient experience
• Take a proactive approach in patient education to improve: Patient experience to improve financial performance Ensure continuity on challenging in-house cases Face-to-face connection with patients throughout their care journey Real time feedback and issue resolution
• Proactively identify financial process gaps
• Maintain consistent communication and collaboration with the client patient care advocate or designated personnel that receive external patient inquiries, concerns, or complaints
• Communicate and collaborate with other personnel as needed, including case management, social workers, customer service or physician liaisons
• Produce monthly operating report for executive review Trend analysis of issues discovered, actions taken, project proposal, etc.
• Answers inbound phone calls during peak call hours
• Research and responds to account inquiries in a timely manner
• Knowledge of all aspects of the revenue cycle and processes to troubleshoot and resolve issues
• Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position
• Work with leadership team to implement workflow changes if appropriate
• Communicate patterns and trends with other departments to improve work standards
• This position will work closely with the customer service department to ensure we have a standardized approach in training, education, technology, and processes
• Performs other duties as assigned

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees