Financial Member Services Representative
About The Position
Individuals will be taking 60-65 calls per day post training. These are tier 1 calls and could range from basic loan payment questions, ordering a debit card, password reset, etc. Training would be at least 2 weeks - mix of classroom, nesting, shadows. After that they will be on the floor. The position is fully onsite with a team lead being there everyday. KPI's Include: Calls per day, Average Handle Time, Availability, Schedule Adherence, graded on 5 calls per week for Quality Assurance, as well as member surveys. During training there will be a daily meeting, and meetings every 1 or 2 weeks after for formal coaching, depending on performance.
Requirements
- 1-2+ years of financial related call center required
- Experience with taking high volume calls
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
