Financial Intake Specialist

LHC Group • Lafayette, LA

242d

About The Position

The position involves verifying insurance eligibility and benefits for prospects and referrals, determining LHC rate requirements based on in or out of network coverage. This is done daily in an accurate and timely manner. The role requires effective communication of patient benefits using the appropriate legacy systems and software applications, as well as documenting and forwarding patient financial responsibilities to the agency. The individual will also review and respond to urgent requests from branch locations, initiate letters of agreement, negotiate rates, and obtain necessary authorizations from payers. Additionally, the position serves as a liaison between the branch location and the payer, coordinating updates and managing work assignments to ensure timely completion of tasks. The role also involves resolving customer inquiries and performing related duties as assigned.

Requirements

• High School Diploma or equivalent.
• 1 year of insurance verification and authorization experience required.
• Revenue cycle experience desired.
• Excellent oral and written communication skills.
• Excellent organizational and analytical skills.
• Independent thinker.

Nice To Haves

• Basic PC skills including MS Word and Excel.
• Mathematical aptitude.
• Detail-oriented.

Responsibilities

• Verifies insurance eligibility and benefits of prospects/referrals.
• Determines LHC rate requirements based on in or out of network coverage.
• Communicates patient benefits using legacy systems and software applications.
• Documents and forwards patient financial responsibilities to the agency.
• Reviews and replies to urgent requests from branch locations.
• Initiates letters of agreement and negotiates rates as per policies.
• Obtains necessary authorizations from payers for services.
• Documents details related to authorizations using appropriate systems.
• Serves as a liaison between branch location and payer.
• Coordinates and communicates changes or updates from the payer.
• Manages work assignments to ensure timely completion of tasks.
• Resolves customer requests, inquiries, and concerns.
• Problem solves independently before escalating issues.

Benefits

• Comprehensive benefits supporting physical and emotional wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED