Financial Fraud Analyst I - ON SITE

Southside Bank • Fort Worth, TX

2d • Onsite

About The Position

Responsible for detecting unauthorized transactions on customer accounts and reporting any suspicious account activity or unusual transactions that have potential risk to the Bank

Requirements

• High School diploma or general education degree (GED); one to five years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
• Handle multiple tasks simultaneously.
• Manual dexterity sufficient to reach/handle items and work with fingers.
• Works with fingers and perceives attributes of objects and materials.
• Must be able to remain in a stationary position 90% of the time.
• The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone.
• Constantly positions self to operate on a computer.
• The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing.
• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g. business office with computers and printers, light traffic).
• Monday through Friday; available between 8:00am – 6:00pm.
• Available for overtime, as needed.

Nice To Haves

• Preferred experience in fraud detection and prevention.

Responsibilities

• Works Verafin fraud alerts.
• Reviews and analyzes mobile deposits.
• Reviews and analyzes ATM deposits.
• Positive Pay reports.
• Centrix Positive Pay and daily return items.
• Completes Fraud Affidavits and fraud stop payments.
• Creates and monitors fraud case files.
• Monitors daily watch suspect list.
• Reviews and analyzes large dollar items.
• Reviews and analyzes external transfer items.
• Assists customers with fraud claims.
• Works Without Entry Claims.
• Escalates complex cases to the BSA Team for SAIR review and filing.
• Responds to inquiries received from branch/department personnel Bank-wide, clients, and non-clients, Corporate Security, other financial institutions.
• Assists in the recovery of losses by deciding on actions to be taken.
• Reviews evidence to conclude that an account must be closed or that the suspicious activity does not represent a risk to the Bank.
• Investigates a wide variety of issues and requests to include gathering additional information, contacting other Bank departments and branch offices, and working with personnel at all levels.
• Assists management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators and by taking appropriate action to mitigate Operational Losses Bank-wide.
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Must comply with all applicable laws and regulations.
• Perform routine duties with minimal supervision using standard practices or procedures in order to proceed alone at routine work; occasional work progress checked; work reviewed upon completion.
• Complies with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties as assigned or directed.

Benefits

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED