Financial Customer Service Representative

TaskUs • Brownsville, TX

5d • Remote

About The Position

In an Inbound Call Center setting, the Financial Customer Service Representative will create exceptional member service experiences by maintaining a professional demeanor and troubleshooting, decision-making support, and ensuring quick and accurate resolutions for members and prospective members regarding their financial well-being.

Requirements

• High School Diploma or equivalent mix of education and experience is required.
• Previous customer service experience required.
• Six months as Member Care Representative 1 or previous Digital Services experience required.

Nice To Haves

• Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred.
• Call Center or Banking experience is a plus.

Responsibilities

• creating exceptional member service experiences by maintaining a professional demeanor
• troubleshooting
• decision-making support
• ensuring quick and accurate resolutions for members and prospective members regarding their financial well-being

Benefits

• TaskUs provides world-class benefit packages with competitive industry salaries to all its employees.
• With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture.
• We are known for our inclusiveness and community impact.
• We also promote internal mobility and professional development at every step of an employee's career within TaskUs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees