Financial CSR - Client Service Representative

VCA Animal Hospitals•Tustin, CA

6d•$18 - $23

About The Position

We are looking for someone who has the ability to work directly with our clients. As a Financial CSR, your duties will include creating an estimate of charges based on the treatment plan and presenting that treatment plan to the pet owner. Must have previous experience in an animal hospital and it would be a plus to have knowledge of veterinary terminology. You will also be entering charges of hospitalized patients and providing those pet parents over the phone with a financial update. This position is Alternate Work Week (four, ten hour shifts per week)

Requirements

At least one year of proven past experience helping clients in an animal hospital setting
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Nice To Haves

knowledge of veterinary terminology

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Creating and presenting treatment plans based on the doctor's recommendations.
Answering questions regarding services and cost
Managing medical records, charts, reports and correspondence