Financial CSR - Client Service Representative

VCA Animal Hospital • Tustin, CA

78d • $18 - $23

About The Position

We are looking for someone who has the ability to work directly with our clients. Someone who has worked in the front office as well as in the back office would be best. As a financial CSR, your duties will include creating an estimate of charges based on the treatment plan and presenting that treatment plan to the pet owner. Must have previous experience in an animal hospital and it would be a plus to have knowledge of veterinary terminology. You will also be entering charges of hospitalized patients and providing those pet parents over the phone with a financial update.

Requirements

• At least one year of proven past experience helping clients in an animal hospital setting
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people, as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Nice To Haves

• Knowledge of veterinary terminology

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Creating and presenting treatment plans based on the doctor's recommendations
• Answering questions regarding services and cost
• Managing medical records, charts, reports and correspondence

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation/sick days
• 401(k)
• Generous employee pet discounts

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED