Financial Crimes Fraud Specialist

Regions Bank•Hoover, AL

19d•Onsite

About The Position

At Regions, the Financial Crimes Fraud Specialist monitors fraud prevention reports and/or reviews and resolves claims to address potentially fraudulent activity and reduce possible losses. Primary Responsibilities Researches and analyzes potentially fraudulent activity related to customer accounts or other bank products Identifies valid and fraudulent charges, sets up fraud files, uses multiple research techniques to resolve issues, reconciles and summarizes fraud losses and communicates with customers to notify of inquiry and problem resolution Analyzes suspicious activity on customers' accounts and researches history for customer activity Contacts account officer(s) to assist in verification of items Maintains company fraud database records Responds to emails, phone calls and voice mails from branches and account officers Completes database for Suspicious Activity Report (SAR) referrals Works under general supervision following established guidelines and procedures May monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
Ability to learn additional systems as needed
Ability to work independently with minimal instruction
Efficient in handling and dealing with peak work volumes
Proficiency with Microsoft Office Suite
Strong organizational, analytical and judgment skills
Strong verbal and written communication skills

Nice To Haves

Bachelor's degree in a related field
One (1) year of related work experience
Exposure to or a basic understanding of fraud claims or banking loss prevention
Previous experience conducting customer account analysis or transactional reviews
Strong analytical and sound judgment skills

Responsibilities

Researches and analyzes potentially fraudulent activity related to customer accounts or other bank products
Identifies valid and fraudulent charges, sets up fraud files, uses multiple research techniques to resolve issues, reconciles and summarizes fraud losses and communicates with customers to notify of inquiry and problem resolution
Analyzes suspicious activity on customers' accounts and researches history for customer activity
Contacts account officer(s) to assist in verification of items
Maintains company fraud database records
Responds to emails, phone calls and voice mails from branches and account officers
Completes database for Suspicious Activity Report (SAR) referrals
Works under general supervision following established guidelines and procedures
May monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses