Financial Counselor

Houston Healthcare • Warner Robins, GA

1d

About The Position

The Financial Counselor is responsible for evaluating and processing Financial Assistance Applications for medical services. This includes working with the patients and their families to determine their ability to pay, negotiate payment arrangements and/or administer state financial assistance programs, following the principles and guidelines of the Houston ASC Financial Assistance Policy. The financial counselor provides clarity for patients regarding their financial responsibilities, collections, assistance and/or resources available to assist patients with payment of their bills. This individual can function independently and cooperatively with the other staff members and maintains professional working relationships with patients and members of the health care team. Supports the Surgery Center’s philosophy, polices, procedures and goals. Acts as backup in office for Surgery Scheduling, Insurance Verification and Registration. Performs other duties as assigned. Completely understands and operates the A/R system. Understands insurance payer profiles, fee schedules, and calculating patient responsibility. Acquires all necessary documentation to process financial assistance applications. Processes all completed financial assistance applications within guidelines of the Financial Assistance Policy. Inputs financial assistance information into the A/R system and verifies the information with the patient. A. Education & Training: Associates Degree in Healthcare, Business, or Finance. Experience may qualify in lieu of education requirement. B. Experience: One (1) year experience in hospital registration, business office or financial environment. Education & Training requirement may qualify in lieu of experience. C. Required Certification/Registration/Licensure: None. D. Knowledge, Skills & Abilities: Effective analytical skills when multitasking and dealing with the technical aspects in the role of Financial Counselor. The Financial Counselor needs to be able to plan, prioritize and organize work load in a time sensitive environment. Must be able to work effectively and efficiently, with the patient and or family members explaining the processes and procedures, associated with the Financial Assistance application and any and all other resources that are available. Is adaptable and comfortable in an environment that deals with constant change. Shows enthusiasm, commitment, and dedication to the patient centered mission statement at Emory Healthcare. Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred. Scheduled Weekly Hours: 40 FTE: 1 Expanded Work Shift: On Call:

Requirements

• Associates Degree in Healthcare, Business, or Finance. Experience may qualify in lieu of education requirement.
• One (1) year experience in hospital registration, business office or financial environment. Education & Training requirement may qualify in lieu of experience.
• Effective analytical skills when multitasking and dealing with the technical aspects in the role of Financial Counselor.
• The Financial Counselor needs to be able to plan, prioritize and organize work load in a time sensitive environment.
• Must be able to work effectively and efficiently, with the patient and or family members explaining the processes and procedures, associated with the Financial Assistance application and any and all other resources that are available.
• Is adaptable and comfortable in an environment that deals with constant change.
• Shows enthusiasm, commitment, and dedication to the patient centered mission statement at Emory Healthcare.

Responsibilities

• Evaluating and processing Financial Assistance Applications for medical services
• Working with the patients and their families to determine their ability to pay
• Negotiate payment arrangements and/or administer state financial assistance programs, following the principles and guidelines of the Houston ASC Financial Assistance Policy
• Providing clarity for patients regarding their financial responsibilities, collections, assistance and/or resources available to assist patients with payment of their bills
• Functioning independently and cooperatively with the other staff members and maintains professional working relationships with patients and members of the health care team
• Supporting the Surgery Center’s philosophy, polices, procedures and goals
• Acting as backup in office for Surgery Scheduling, Insurance Verification and Registration
• Performing other duties as assigned
• Completely understanding and operating the A/R system
• Understanding insurance payer profiles, fee schedules, and calculating patient responsibility
• Acquiring all necessary documentation to process financial assistance applications
• Processing all completed financial assistance applications within guidelines of the Financial Assistance Policy
• Inputting financial assistance information into the A/R system and verifies the information with the patient

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree