Financial Counselor-On Site-Eau Claire

Mayo Clinic Health System•Eau Claire, WI

54d•$24 - $32•Onsite

About The Position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period. This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance. In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true self-pay and self-pay residual balances as necessary. Responsible for assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations.

Requirements

High School Diploma or GED and 2+ years of relevant experience required OR Bachelor's degree required
Ability to read and communicate effectively
Basic computer/keyboarding skills, intermediate mathematic competency
Good written and verbal communication skills
Knowledge of proper phone etiquette and phone handling skills
Position requires multiple years of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient financial counseling and/or coordination of services related to insurance verification
Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view
Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail
Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic
Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position
Belief in the mission and strong ethical conduct is essential
Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds

Nice To Haves

Basic knowledge of self-pay collections, medical terminology, ICD10 knowledge, and a functional understanding of insurance is preferred
Knowledge of and experience using an Epic RC/EMR system is preferred
Healthcare Financial Management Association (HFMA) Certification Preferred

Responsibilities

assisting patients with their financial clearance prior to, during, or after their treatment period
obtaining and updating insurance, financial, and demographic information within the Epic environment
helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance
assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing
establishing payment plans and collecting true self-pay and self-pay residual balances as necessary
assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic
adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations.