Financial Counselor

Lifepoint Health • Georgetown, TX

3h

About The Position

The Financial Counselor provides guidance to patients in all aspects of their financial responsibilities that result from acceptance of the facility’s services. Counselor assesses patients’ financial ability, determines ability to pay, advises patients on insurance benefits, explains financial liability, collects payment, negotiates payment arrangement, secures financing, identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility. Counselor is responsible for the accurate and timely verification of insurance benefits, to include: contacting patients and/or guardians to obtain additional insurance information, researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria, evaluating plans to calculate and estimate of the patient’s out of pocket charges, collecting any co-pays, co-insurance, deductibles, etc. and exploring patient’s financial circumstances to ensure fair and reasonable repayment terms.

Requirements

• High school diploma
• Previous experience in healthcare collections or a related field, or any combination of education, training, or experience in health care business office setting preferred.
• Valid driver’s license preferred
• May be required to work flexible hours and overtime.
• Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.

Nice To Haves

• Previous experience in healthcare collections or a related field, or any combination of education, training, or experience in health care business office setting
• Valid driver’s license

Responsibilities

• Provides guidance to patients in all aspects of their financial responsibilities
• Assesses patients’ financial ability
• Determines ability to pay
• Advises patients on insurance benefits
• Explains financial liability
• Collects payment
• Negotiates payment arrangement
• Secures financing
• Identifies funding sources
• Resolves any confusion the patient may have about their financial obligations
• Accurate and timely verification of insurance benefits
• Contacts patients and/or guardians to obtain additional insurance information
• Researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria
• Evaluating plans to calculate and estimate of the patient’s out of pocket charges
• Collecting any co-pays, co-insurance, deductibles, etc.
• Exploring patient’s financial circumstances to ensure fair and reasonable repayment terms

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED