Financial Counselor | Infusion Therapy

IVX Health

20d•$20 - $24•Remote

About The Position

At IVX Health, we believe that exceptional care starts with exceptional people. We’re seeking a Financial Counselor who is not only experienced in healthcare billing and coverage—but is also confident navigating tech platforms, juggling priorities, and working independently in a remote or hybrid setting. This role is more than billing—it’s about delivering clarity and compassion to patients navigating chronic illness, insurance plans, and complex coverage requirements. If you’ve successfully worked in a remote healthcare environment, can self-initiate, and are fluent in EHRs, payer portals, and Microsoft tools, keep reading—we’re looking for you.

Requirements

Remote-readiness is essential: You’ve worked in a remote healthcare role and are confident using Microsoft Teams, Outlook, payer portals, and EHR platforms independently
Strong multitasking skills—you’re fluent in toggling between systems, troubleshooting, and managing your own workflow without constant direction
Experience in financial counseling, revenue cycle, or patient billing (infusion or specialty care is a plus)
Strong communication skills—empathetic yet clear when discussing costs, coverage, and expectations
A self-starter mindset with excellent organization and follow-through
High school diploma or equivalent.
Minimum of 3 years’ experience in billing, coding, or revenue cycle functions.
Prior experience working with financial assistance foundations or copay programs is strongly preferred.
Experience in a remote or hybrid work environment a plus.

Responsibilities

Discuss insurance coverage with patients, including coinsurance, copays, and deductibles.
Provide balance estimates and explain financial obligations in a clear, approachable way.
Identify and enroll eligible patients in copay assistance or foundation-based financial aid programs.
Complete and manage applications through platforms like AssistPoint and various payer/foundation portals.
Coordinate payment arrangements pre- and post-treatment.
Accurately document all financial communications in systems such as the EMR, practice management platform, and internal tools.
Collaborate closely with both clinical and billing teams to ensure a seamless patient experience.

Benefits

Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
401(k) Retirement Plan – Secure your future with a competitive company match.
Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
Life and AD&D Insurance – Financial protection for you and your loved ones.
Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
Continuing Education – Access to a CEU library for ongoing professional development.
Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
Employee Referral Bonus – Earn rewards for helping us find top talent.