Financial Counselor (Medical Office)

OneOncology•Charlotte, NC

About The Position

The Financial Counselor supports patients by explaining insurance benefits, estimating out-of-pocket costs, and arranging payment options. This role acts as a bridge between patients, providers, and billing staff to ensure patients understand their financial responsibility and feel supported throughout their care.

Requirements

High school diploma or equivalent (Associate’s degree preferred)
1–3 years of experience in a medical office, healthcare billing, insurance verification, or financial counseling role
Strong understanding of insurance plans in the state of North Carolina
Excellent communication and customer service skills
Ability to explain complex financial information in an empathetic, patient-friendly way
Strong attention to detail and organizational skills
Proficiency with EHR and practice management systems

Nice To Haves

Experience in a specialty practice, oncology preferred
Knowledge of revenue cycle processes and medical billing codes

Responsibilities

Meet with patients (in person or by phone) to review insurance coverage, benefits, and eligibility, providing a clear explanation of patient’s out of pocket expenses
Verify insurance information and confirm appropriate referrals/authorizations are in place
Provide accurate cost estimates for procedures, treatments, and services
Explain payment policies, billing processes, and financial responsibility in a clear, compassionate manner
Assist patients with payment plans, financial assistance programs, etc.
Collect treatment deposits and set up payment arrangements according to office policy
Coordinate with billing, coding, and clinical staff to resolve coverage or billing issues
Document all patient interactions accurately in the practice management system
Maintain patient confidentiality and comply with HIPAA and regulatory requirements
Stay up to date on insurance guidelines, payer rules, and healthcare regulations