Financial Counselor, Saratoga Hospital

Albany Medical Center • Saratoga Springs, NY

1d

About The Position

The Albany Med Financial Counselor I position is responsible for providing customer service and financial counseling across the five main campus locations within the Albany Med Health System including 125 + practice locations. The role is also responsible for $65-70M in Self-Pay AR. This position will screen patients for financial assistance programs to minimize bad debt and enhance patient financial outcomes. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities. This position assists in notifying patients of their financial responsibility, helping them understand their payment options, and collecting payments.

Requirements

• High School Graduate or equivalent plus at least 2 years applicable experience, or Associate of Applied Science (AAS) degree with 1-year applicable experience or combination of some college and 1-year experience
• Working knowledge of computer-based application and strong PC/keyboard skills.
• Strong attention to detail and demonstrated ability to use sound judgment in decision making.
• Excellent organizational skills with demonstrated time management skills.
• Ability to handle high workload volume.
• Excellent customer service skills and ability to communicate effectively both written and verbal.
• Ability to be flexible and demonstrated ability to be adaptable.

Responsibilities

• Provide financial counseling services regarding payment arrangements and financial assistance for uninsured or underinsured patients by phone or in person.
• Provide patients with application forms and explain required supporting documents needed.
• Works with internal and external entities to assist in obtaining Financial Assistance for patients (Patient Access, Patient advocates etc.).
• Review and process financial assistance applications for completeness using standardized checklists- this includes ensuring all necessary documentation has been received and accurately calculating patients’ income level.
• Log and track submitted applications in the account management system, generating standard correspondence letters (e.g., application received, missing information requests).
• Maintain Financial Assistance work queues and ensure they are worked within expected time frame; this includes reviewing applications and documents uploaded via MyChart

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED