Financial Counselor-On Site-Eau Claire
About The Position
The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period. This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance. In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true self-pay and self-pay residual balances as necessary. Responsible for assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.
Responsibilities
- Assisting patients with their financial clearance
- Obtaining and updating insurance, financial, and demographic information within the Epic environment
- Helping patients and/or their families understand and assist with options to cover their financial obligations
- Assisting patients with Medicaid, Third Party eligibility and Charity Care applications and processing
- Establishing payment plans and collecting true self-pay and self-pay residual balances as necessary
- Assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic
- Adhering to quality assurance guidelines as well as established productivity standards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
