Financial Counselor

TriHealth • Cincinnati, OH

10h • Onsite

About The Position

Make a difference every day as a Financial Counselor at Good Samaritan Hospital.
Join a compassionate, servant led team committed to excellence in patient care
while working in a supportive environment.

We offer career growth opportunities and a comprehensive benefits package!
Apply today and grow your career with a team that truly values you.

Location: Good Samaritan Hospital, 375 Dixmyth Ave, Cincinnati, OH, 45220
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Job Overview:

Responsible for interviewing patients to determine financial assistance
eligibility for various assistance programs.

Able to work independently, managing a dynamic workload, while providing
patients and families with outstanding customer service.

Collaborates with departments within the Revenue Cycle and Clinical staff to
maximize reimbursement in a timely manner to ensure protection of hospital's
financial position.

Requirements

• High School Degree or GED in General Studies
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Effective problem solving and critical thinking skills
• Basic understanding of medical insurance
• 2-3 years experience Service Access, Patient Accounting or related field
• 2-3 years experience Customer Service

Nice To Haves

• Strongly prefer healthcare work experience
• Medical terminology preferred

Responsibilities

• Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs.
• Educates patients on coverage benefits, financial responsibility and financial assistance options. Quotes accurate prices and estimates as needed for hospital charges.
• Collects copayments, deductibles and outstanding balances. Assists patients in setting up payment plans.
• Collaborates with various departments, including Care Management, Insurance Verification, Patient Accounting and Registration, to facilitate a seamless and timely billing process for each patient.
• Completes assigned work queues/reports ensuring accuracy and timeliness.

Benefits

• We offer a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED