Financial Counselor - Pre-Registration - FT - Days

Stormont-Vail HealthCare•Topeka, KS

About The Position

Under direction, responsible for reviewing and assisting uninsured and underinsured financially responsible parties to find appropriate sources to pay hospital bills. The individual must professionally interact with patients, families, physicians, other staff members, insurance companies and employers to thoroughly and promptly research and identify potential third-party payer payment sources. The goal of this role is to enhance customer satisfaction by eliminating or reducing financial concerns without interrupting the continuum of care.

Requirements

High School Diploma / GED Required
3 years Experience in a clinical healthcare setting such as physician’s office or hospital relating to patient financial services, patient registration, patient scheduling or related healthcare experience. Related financial experience may also be accepted.
Working knowledge of basic medical terminology. (Preferred proficiency)
Detailed knowledge of major third-party billing and contract requirements. (Required proficiency)
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
Superior written and oral communication skills.
Ability to effectively present information and respond to questions from management, physicians, employees and the general public. (Required proficiency)
Exhibits a positive attitude with a professional and pleasant demeanor when communicating with all customers and providing information. (Required proficiency)
Keyboarding skill or typing skill of at least 30 wpm. (Preferred proficiency)

Nice To Haves

Associate's Degree Preferred
Working knowledge of basic medical terminology. (Preferred proficiency)
Keyboarding skill or typing skill of at least 30 wpm. (Preferred proficiency)

Responsibilities

Researches and identifies potential payer sources for patients who are either uninsured or underinsured.
Assists patients/guarantors with the completion of applications to qualify for government or non-government health coverage. This can include but is not limited to: Medicaid, Medicare, COBRA, Disability.
Identifies accounts which meet the criteria for referral to an outside vendor for review of coverage options and application completion.
Completes timely monitoring and follow-up on patient accounts pending application outcome.
Acts as a resource for patients, families and staff for anything coverage related.
Completes thorough and timely documentation in patient accounts detailing assistance provided, progress and outcome.
Understands federal laws relating to COBRA and State of Kansas laws related to Medicaid.
Stays current with program and regulation changes by reviewing notices and bulletins.
Ensures customer concerns are processed in compliance with organization's policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues.
Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested.
Completes the annual mandatory in-services and other conditions of employment requirements.
Reads and comprehends correspondence from government and third-party payors to keep abreast of new regulations, policies and billing and payment requirements.
Consistently uses diplomacy and respect both in person and when using the telephone, and performs effectively and professionally under stressful conditions.
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned