Financial Counselor, Patient Access

UnitedHealth Group • Ellsworth, ME

107d • $17 - $31 • Onsite

About The Position

The Inpatient Financial Counselor (Patient Access) primary function is to ensure constant and reliable cash flow, maximize revenue collections, minimize accounts receivable losses (bad debt) and promote excellent public relations. The Financial Counselor is responsible for ensuring all accounts passing through the unit are screened for linkage opportunities and appropriate actions are completed. Our office is located at Maine Coast Hospital, 50 Union St., Ellsworth, Maine. We offer 1-3 months of on-the-job training at Eastern Maine Medical Center is 489 State Street, Bangor. The hours of the training will be aligned with your schedule.

Requirements

• High School Diploma/GED (or higher)
• 2+ years of customer service experience in a hospital, office setting, customer service setting, or phone support setting
• Intermediate level of proficiency in Windows, Excel, and Microsoft Office, including the ability to type at the speed of 35+ WPM (words per minute)
• Ability to work any shift between the hours of 7:30AM - 4:00PM EST, Monday - Friday
• Ability to train for 1-3 months upon starting at 489 State St, Bangor, ME 04401
• Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
• Must be 18 years of age OR older

Nice To Haves

• 1+ years of electronic health record experience
• 1+ years of experience in a Hospital Patient Registration OR Patient Account Services

Responsibilities

• Screens appropriate patients for possible healthcare coverage or financial assistance opportunities to determine eligibility, coverage levels, and billing requirements
• Counsels' patients as to financial responsibility while assessing suitability for in-house programs of Free Care, Discounted Care and Payment Plans
• Performs a daily check of all qualifying inpatients and assesses/offers financial assistance prior to discharge
• Functions as the liaison with various departments for determining financial options and financial counseling for scheduled procedures and price-shopping
• Records and prepares statistics for outreach of financial assistance programs offered
• Maximize revenue collections
• Minimizes accounts receivable losses (bad debt) by use of workflows, technology and tools provided
• Maintains a safe environment complying with NLH policies and procedures; reports directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Functions as a Superuser for primary computer systems
• Proactively identifies process improvement opportunities
• Works on Special Projects as needed
• Performs the duties of a Financial Counselor (Patient Access)
• Maintains up - to - date knowledge of specific admission, registration, and pre - registration requirements for all areas

Benefits

• $3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED