Financial Counselor Lead - Patient Acess

Orlando Health • Orlando, FL

105d

About The Position

Orlando Health Arnold Palmer Hospital for Children has been providing compassionate care to the children, teenagers, and young adults of Central Florida for over 30 years. Located on the downtown Orlando campus, the hospital includes 156 licensed beds for specialized care and features the Bert Martin's Champions for Children Emergency Department & Trauma Center, which offers trauma care as the pediatric site of the Orlando Health ORMC Level One Trauma Center. The hospital is recognized for its state-of-the-art pediatric services, provided by a comprehensive staff that includes pediatric subspecialty physicians and a nursing team recognized for excellence in nursing and high-quality patient care. The hospital has earned national recognition for 12 consecutive years as a Best Children’s Hospital by U.S. News & World Report and was included in the IBM Watson Health 100 Top Hospitals® list for 2021. The Patient Access department is seeking a Financial Counselor Lead to assist patients and their families with various services to ensure a comfortable payment collection process.

Requirements

• High School diploma or equivalent.
• Two (2) years experience in a financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.

Responsibilities

• Understand the importance of exemplary customer service and perform job functions to meet department customer service goals.
• Demonstrate a positive and professional approach and communicate effectively with customers and team members.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information.
• Contact Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure details as necessary.
• Explain necessary forms and obtain signatures from patient/guarantor.
• Contact appropriate payers, verify benefits, and obtain necessary authorizations.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Document authorization and benefit information in the registration system.
• Assemble patient records and obtain copies of relevant documents including insurance cards and photo identification.
• Exhibit competency in the use of all registration systems, electronic verification tools, and web-based resources.
• Follow Patient Financial Services self-pay policies and complete Guarantor Financial Statement Application.
• Perform basic individual cashiering functions and collect and inventory patient valuables following policy guidelines.
• Maintain a basic understanding of the medical necessity screening process.
• Perform appropriate pre-registration functions including calling physician offices, insurance payers, and the patient/guarantor.
• Maintain departmental logs for statistical reporting.
• Consistently meet Quality Assurance standards set by Patient Access and the department.
• Meet departmental goals regarding collections, productivity, and customer service.
• Maintain flexibility in work schedule availability to meet departmental needs.
• Meet federal, state, and hospital requirements related to compliance issues.
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies.
• Attend and participate in department staff meetings and other assigned meetings.
• Review and adhere to all Patient Financial Services and departmental education initiatives.
• Assist manager in planning and organizing department activities.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED