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About The Position

Aspirus Health in Wausau, WI is seeking a FINANCIAL COUNSELOR I to join our PATIENT ACCESS-REGISTRATION team! The Financial Counselor II manages patient account credit and collection telephone calls and collection letters including tracking patient accounts transferred to an outside collection agency, perform financial assistance screening, work with patients on payment arrangements, provides assistance with escalated customer service inquiries, participates in the complaint and grievance process by collaborating with other departments to resolve complex or escalated concerns and monitor outcomes, complete price estimates, and monitor patient insurance. Provides financial resources planning, advocacy, and referral services to patients and their families.

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