Financial Counselor I

Medical University of South Carolina • Charleston, SC

103d

About The Position

The Financial Counselor is responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage or resources identified revealing the ability to pay out of pocket for MUSC Health Services, and provide patients copayments/deductible/deposit information to be paid prior to services rendered.

Requirements

• High school diploma with two (2) years customer service/collections experience, or bachelor's degree and one year customer service/collections experience.
• Knowledge of medical terminology and understanding of health insurance preferred.
• Proficient in Microsoft Word and Excel, with knowledge of Epic preferred.
• Excellent interpersonal, oral, and written communication skills.
• Strong organizational skills and initiative to be goal-oriented.
• Ability to analyze and determine necessary steps to provide expected outcomes.

Nice To Haves

• Experience in a healthcare setting.
• Familiarity with financial counseling processes.

Responsibilities

• Evaluate scheduled patient visits to identify and resolve funding/coverage.
• Assist patients in applying for Medicaid, disability, financial assistance, and insurance coverage.
• Provide patients with copayment, deductible, and deposit information prior to services rendered.
• Screen for potential Medicaid eligibility, SSA disability, and/or charity applications.
• Notify patients of copayments/deductibles/deposits and collect when applicable.
• Provide estimations using the fee estimation tool in Epic.
• Assist in the resolution of Financial Assistance Program applications.
• Obtain and record accurate patient data.
• Ensure compliance with all federal and state regulations.
• Work closely with internal and external peers and communicate professionally.
• Interact with state workers and external partners to accomplish work efforts.
• Process accounts assigned to patient WQ's in Epic, meeting departmental metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED