FINANCIAL COUNSELOR I - PATIENT ACCESS-REGISTRATION

Aspirus•Wausau, WI

31d•Remote

About The Position

The Financial Counselor I manages patient account credit and collection telephone calls and collection letters including tracking patient accounts transferred to an outside collection agency, perform financial assistance screening, work with patients on payment arrangements, complete price estimates, and monitor patient insurance. HOURS: Full-time or 1.0 FTE, 80 hours every pay period. Day shift 8am - 4:30pm. This position will be REMOTE after training.

Requirements

Knowledge of basic accounting, patient financial practices, and governmental and legal rules and regulations related to collection activities normally acquired through completion of a high school diploma, GED, or equivalent combination of education and experience.
Average typing speedof40wpm with minimal errors
Accurately operate a computer, 10-key calculator, telephone, and miscellaneous office equipment
Ability to complete work with interruptions and time pressures, be accurate and detail- oriented in all work products and prioritize and meet deadlines.
Must be personable and discreet, yet positively assertive displaying professional competence.
Must have good oral and written communication skills.

Nice To Haves

Technical school or college majoring in some aspect of a health information program desired.
Knowledge of medical terminology desired.
Minimum of three years's experience in healthcare working collections desired.
Prior experience in implementing new collections policies desired.
Previous financial or medical insurance experiences are beneficial.
Prior Epic knowledge is beneficial.
Licensed and bonded collector status beneficial.
Expected to work extended hours to meet deadlines, attend meetings, and/or work shift rotation to cover longer hours of operation as needed.

Responsibilities

manages patient account credit and collection telephone calls and collection letters
tracking patient accounts transferred to an outside collection agency
perform financial assistance screening
work with patients on payment arrangements
complete price estimates
monitor patient insurance