Financial Counselor I

Orlando Health•Orlando, FL

72d•Onsite

About The Position

Position Summary At Orlando Health Imaging Centers, our expert medical teams use advanced imaging tools that produce highly detailed images and precise results. Our facilities are accredited by the American College of Radiology (ACR) for our staff qualifications, image quality, safety policies and quality assurance. Your screening exam will be evaluated by a board-certified radiologist, providing you with a timely diagnosis and setting you on the quickest path to treatment and recovery. Benefits That Start Day One! Medical, Dental, Vision Insurance 403(b) Retirement Savings Plan HSA & FSA Options Up to 5 Weeks PTO Paid Parental Leave & Family Care Support Life Insurance & Extended Leave Plan Pet & Car Insurance 100% Paid Tuition + Loan Repayment Assistance Position Overview The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible Location:7243 Della Dr suite e, Orlando, FL 32819 Schedule:M-T 8AM-5PM F:7:30AM-2:00PM

Requirements

High School or equivalent.
Must complete Patient Financial Services Orientation program and annual educational requirements
None.
Two (2) years' experience in a financial, business office, or customer service environment required.
Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
Typing proficiency.
One (1) year PC/Windows experience.

Responsibilities

Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
Explains necessary forms and obtains signatures from patient/guarantor.
Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
Collects for related professional care when appropriate.
Documents authorization and benefit information in registration system.
Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.