Financial Counselor 2-ED

Loma Linda University Health • Loma Linda, CA

1d • Onsite

About The Position

The Financial Counselor 2-ED assists patients seeking treatment in our Emergency or Advanced Urgent Care departments to navigate through the financial process from the MSE to discharge or admission. This role contributes to all functions of the financial office, including serving as a resource to colleagues. Responsibilities include verifying benefits and eligibility, facilitating authorization from payers and medical groups, and obtaining pertinent documentation to support authorization requests. The counselor maintains ongoing communication with payers, primary care physicians, and RN service coordinators as necessary. They are also responsible for creating and executing financial contracts with patients and payers for both LLUMC facility and LLUHC professional services, adhering to LLUMC policy. These services may be provided for both the LLUMC and LLUCH hospitals. The position also involves performing other duties as needed.

Requirements

• Minimum three years customer service experience
• Excellent Customer Service skills
• Able to write legibly
• Speak in English with professional quality
• Deliver the highest level of customer service to all patients, family, internal and external customers
• Use a computer, printer, and software programs necessary to position (e.g., Microsoft applications, patient accounting, registration and insurance eligibility applications)
• Operate/troubleshoot basic office equipment required for the job
• Communicate effectively in English, in person, in writing, and on the telephone
• Think critically
• Relate positively, effectively and professionally with others
• Provide leadership and supervision
• Be consistent in following policies
• Work calmly and respond courteously when under pressure
• Teach and collaborate
• Accept direction
• Work independently and with minimal supervision
• Perform basic math functions
• Manage multiple assignments effectively
• Compose written material
• Work well under pressure
• Problem solve, organize and prioritize workload
• Demonstrate good memory
• Pay close attention to detail
• Able to distinguish colors as necessary
• Write, hear, read and speak sufficiently for general conversation in person and on the telephone
• Identify and distinguish various sounds associated with workplace
• See adequately to read computer screens and written documents necessary to the position

Nice To Haves

• Customer service experience preferably in hospital-based registration, physician’s office, Medical Group registration specializing in Managed Care, Medi-Cal, Medicare, and/or California Children's Services
• Experience with Federal, State, and County eligibility regulations

Responsibilities

• Assist patients who are seeking treatment in our Emergency or Advanced Urgent Care departments to navigate through the financial process from the MSE to discharge or admission
• Contribute to all functions of the financial office
• Function as a resource to colleagues
• Verify benefits, eligibility and facilitate authorization from payers and medical groups
• Obtain pertinent documentation to support authorization requests
• Maintain ongoing communication with payers, primary care physician and RN service coordinators as necessary
• Create and execute financial contracts with patients and payers for both LLUMC facility and LLUHC professional services according to LLUMC policy
• Perform other duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees