Financial Counseling Representative I - Onsite
About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Financial Counseling Representative I, you will help counsel uninsured and/or under-insured patients to attempt to obtain a paying funding source. Every day you will educate patients on their responsibilities and potential options while also accurately and compassionately explaining to the patient their financial obligations during the financial counseling session. To thrive in this role, you must have strong customer service skills, great attention to detail and the ability to multi-task and navigate between multiple systems simultaneously. Here is what you will experience working as a Financial Counseling Representative I: Provide compassionate customer service to uninsured and underinsured patients, ensuring a positive financial experience. Conduct financial screenings, explain costs, and benefit, and recommend payment options or financial assistance. Help patients and families complete Medicaid and assistance applications, including gathering required documents. Work with Case Management, Clinical staff, and outside agencies to determine eligibility, secure coverage, and advocate for patients. Track authorizations and eligibility for services, alert appropriate staff to potential delays, and perform other assigned duties.
Requirements
- High School Diploma or GED, preferred.
- 0-1 years of hospital experience
Responsibilities
- Provide compassionate customer service to uninsured and underinsured patients, ensuring a positive financial experience.
- Conduct financial screenings, explain costs, and benefit, and recommend payment options or financial assistance.
- Help patients and families complete Medicaid and assistance applications, including gathering required documents.
- Work with Case Management, Clinical staff, and outside agencies to determine eligibility, secure coverage, and advocate for patients.
- Track authorizations and eligibility for services, alert appropriate staff to potential delays, and perform other assigned duties.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
