· · • Respond to resident and family contact and inquiries as needed; referring specific requests to appropriate healthcare team member for timely response. • Develops system and tracking to ensure all Admission Agreements are signed timely as well as all other aspects of the Admission packet. • Facilitates PNA transactions for residents and submits weekly reconciliation • Participate in weekly UR call with Medicaid Application Vendor • Provide copies and other requested documents to Medicaid Application Vendor • Participates in weekly meeting with the billing vendor, Social Services, Administrator and Admission staff to review the status of all Medicare Part A HMO, Medicaid HMO and Medicaid Pending. • Responsible to develop a system to ensure the timely collection of all appropriate NAMI and Private Pay balances from patients and families, reports discrepancies to Administrative staff as warranted on a timely basis. • Coordinate with patients, residents and families in establishing direct deposit; redirecting Social Security and pension checks, as necessary. • Responsible in determining the need to submit representative payee application to Social Security Administration to insure NAMI collection on a timely basis. • Performs other duties as assigned.
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Education Level
High school or GED