Financial Contact Center Representative

MassMarkets • Las Cruces, NM

109d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are currently hiring Customer Service Representatives to support both inbound and outbound service projects for our Financial Services clients. We're looking for skilled professionals who are committed to delivering exceptional service to our customers, employees, and communities. In this role, you will engage directly with banking customers providing information on products and accounts, resolving issues, and answering questions related to banking processes. Ideal candidates are strong communicators, eager to learn, and dependable.

Requirements

• Must be 18 years or older
• High School Diploma or equivalent required
• Minimum 3 years of experience in a call center environment
• At least 1 year in a customer service role
• Ability to multitask across multiple systems while on calls
• Typing speed of 30-45 WPM
• Fluent in English (spoken and written)
• Comfortable with Windows PC applications and able to learn new systems
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)
• Strong organizational, written, and verbal communication skills
• Customer-focused with empathy, patience, and responsiveness
• Reliable and punctual with a strong work ethic
• Skilled in conflict resolution and decision-making
• Able to thrive in a fast-paced, dynamic environment
• Excellent interpersonal skills and a collaborative mindset

Responsibilities

• Handle inbound calls, emails, and live chats in a professional and timely manner
• Understand customer needs and provide accurate, effective solutions
• Escalate complex issues to appropriate teams when necessary
• Ensure first-call resolution through active listening and problem-solving
• Follow client-specific procedures and maintain a courteous approach at all times
• Use internal knowledge bases and training to answer customer questions
• Maintain accurate and detailed records in CRM systems
• Handle financial inquiries with strict adherence to confidentiality and compliance standards
• Follow all scripts, policies, and procedures
• Meet attendance and training requirements consistently

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, Vision Insurance
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees