Financial Consultant

Kennebec Savings Bank•Portland, ME

About The Position

POSITION SUMMARY: This position is responsible for proactively developing new Investment Management and Trust business and serving new and existing Investment and Trust client needs through the administration and management of investment and trust programs; ensuring the fiduciary standard is followed; cross-selling bank products/services; and supporting bank products and services.

Requirements

Bachelor’s degree in business, finance, accounting, or a related field (or equivalent experience).
5 plus years demonstrating progressively more responsibility and experience in Investment Management or Trust administration.
Familiarity with investments through education and or experience.
Must be able to deal with people in a confidential, supportive and professional manner in person via email and by telephone.
Must be able to read and work with computer printout reports.
Must be able to spend extended periods working at a computer.
Must be able use the telephone to converse with customers; must be able to communicate clearly by telephone; must have good listening ability and skills.
Must have strong written communications skills, including letter-writing ability.
Must be able to prioritize and organize workflow; must have good attention to detail; must be able to handle multiple jobs.
Must have the ability to think through a problem, following proper steps in finding resolution.
Must have a high degree of ethics and maintain confidentiality of customers and accounts.
Must be friendly, courteous and sensitive to the needs of customers and coworkers.

Nice To Haves

Financial planning experience desirable.

Responsibilities

Business development/cross-selling Bank services: Maintain and build relationships with potential clients through bank referrals and community contacts within the Bank's market area. Proactively solicit new business through direct calls, business and professional gatherings, and other networking functions. Stay up to date on the Bank’s retail product and services, and ensure prospects and clients are informed of new offerings. Serve as a liaison for Kennebec Wealth Management prospects to support seamless engagement and business development efforts.
Trust and Investment account administration: Provide account management to Investment and Trust clients, including regular meetings to understand objectives, address questions, resolve issues, and offer proactive guidance to ensure ongoing client satisfaction. Serve as liaison between clients and Investment and Trust Department staff, as well as other Bank personnel, to coordinate solutions and support all account-related needs.
Work collaboratively with team members across the department and Bank to identify new opportunities and address customer challenges, making recommendations for effective follow-up action. Provide clients with assistance on a wide range of personal and financial needs, including estate and financial planning support.
Monitor the status of an assigned group of accounts. Review account activity and act as appropriate (e.g., overdrafts, cash needs, exception memos, etc.). Facilitate the payment of bills for trust and agency accounts in coordination with the Trust Administrator. Complete annual account reviews. Work with the trust investment team as necessary to ensure that client objectives are met. Ensure that all reports and documentation are complete and up to date.
Maintain assigned book of business and files to ensure compliance with departmental policies and procedures and applicable state laws.
Trust client relations: Provide prompt, efficient, and accurate service in processing all customer requests. Respond to client inquiries and resolve client problems as appropriate. If client issues encountered are beyond the scope of the incumbent’s knowledge base or authority, the assistance and inclusion of the Senior Trust Officer in the problem/issue resolution process is required.
Fiduciary and personal income trust tax coordination: Ensure all aspects of personal and trust tax reporting are completed for assigned clients to ensure timely and accurate filing of all tax information.
Trust servicing liaison: Work with the Bank’s trust operations servicing vendors to ensure high quality, accurate and timely client service. Work with Trust Investment Team and Trust Administrator as necessary to respond to client needs.
Financial planning: Work with department Certified Financial Planner (CFP) to prepare and present financial planning services to clients and prospects as appropriate.
Administrative support: Act as back up to the Relationship Associate responsibilities.
Comply with all Federal and State banking and trust regulations and all Bank and department policies and procedures.
Meet or exceed objectives and standards for Financial Consultant performance.
Support Bank products/services: Maintain knowledge of current Bank products and services. Actively utilize as many Bank products and services as possible in order to fully understand their features and benefits and to be able to communicate effectively with customers and prospective customers.
Community/public relations: Actively participate in community organizations and events. Represent the Bank in the community.
Other duties: Demonstrate reliable attendance and punctuality. Handle telephone inquiries and provide information to vendors and other departments in a professional and courteous manner. Attend and participate in Bank meetings. Attend internal and external training to improve skills and knowledge relevant to the Financial Consultant position.
Understand and fully comply with Kennebec Savings Bank’s Core Values.
Perform other duties as required.