Financial Clearance Representative

Sutter Health•Goleta, CA

28d•$25 - $32

About The Position

Serves as the pre-service point of contact for patients to obtain all necessary information to pre-register and financially clear patients prior to day of service delivery. Handles non-clinical referrals and authorization coordination and unbilled account follow-up. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact by demonstrating knowledge of Sutter's Health system and service offerings.

Requirements

HS Diploma or General Education Diploma (GED)
Working knowledge of medical and insurance terminology.
Working knowledge of applicable Federal, State, and local laws and regulations.
Time management skills and the ability to manage frequent telephone patient contacts while effective maintaining and documenting data in the patient registration systems.
Ability to utilize multiple modes of communication (e.g. phone, fax, patient portal, e-mail, physician portal, mail, etc.) in a professional, accurate, efficient and courteous manner.
Ability to work in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
Strong data entry skills.
Verbal and written communication and active listening skills.
Interpersonal skills necessary in dealing with internal and external customers.
Accuracy and attentiveness to detail.
Ability to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Ability to work with and maintain confidential information.