Financial Clearance Representative Associate

UnitedHealth Group•Minneapolis, MN

10d•$16 - $29•Remote

About The Position

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Job Summary: Responsible for completing the financial clearance process and creating the first impression of Optum services to patients, their families, and other external customers. You will articulate information in a manner that patients, guarantors, and family members understand and will know what to expect regarding their financial responsibilities. Work in a team environment with medical staff, nursing, ancillary departments, insurance payers, and other external sources to assist families in obtaining healthcare and financial services. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

6+ months of experience in insurance and benefit verification, pre-experience with registration and/or prior authorization activities in healthcare business office/insurance operations
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, CST
Must be 18 years of age OR older
Excellent customer service skills
Excellent written and verbal communication skills
Demonstrated ability to work in fast paced environments

Nice To Haves

Associate’s Degree or Vocational Degree in Business Administration, Health Care Administration, Public Health, or Related Field of Study
Experience working with clinical staff
Experience working with clinical documentation
Previous experience working in outpatient and/or inpatient healthcare settings
Previous experience working with a patient’s clinical medical record

Responsibilities

Perform financial clearance processes by interviewing patients and collecting and recording all necessary information for pre-registration of patients
Educate patients of pertinent policies as necessary i.e., Patient Rights, HIPAA information, consents for treatment, visiting hours, etc.
Verify insurance eligibility and completes automated insurance eligibility verification, when applicable and appropriately documents information in Epic
Confirm that a patient’s health insurance(s) is active and covers the patient’s procedure
Confirm what benefits of a patient’s upcoming visit/stay are covered by the patient’s insurance, including exact coverage, effective date of the policy, coverage limitations / requirements, and patient liabilities for the type of service(s) provided
Provide proactive price estimates and work with patients so they understand their financial responsibilities
Inform families with inadequate insurance coverage of financial assistance through government and financial assistance programs and refer the patient to financial counseling
Review and analyze patient visit information to determine whether authorization is needed and understands payor specific criteria to appropriately secure authorization and clear the account prior to service where possible
May provide mentoring to less experienced team members on all aspects of the revenue cycle, payer issues, policy issues, or anything that impacts their role
Meet and maintain department productivity and quality expectations