Financial Clearance Coordinator (100% Remote)

Expressable

1d • $23 - $26 • Remote

About The Position

We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our leadership team. We are seeking a Financial Clearance Coordinator who will be responsible for ensuring the successful intake, financial clearance, and clean claim submissions for clients entering treatment with Expressable. About Expressable Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential. The Financial Clearance Coordinator is responsible for performing defined insurance verification, benefit validation, and prior authorization processes to ensure clients are financially cleared for services. Work is transactional, governed by payer guidelines and company procedures, and focused on accuracy and compliance rather than strategic decision-making. WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

Requirements

• Associate’s degree or equivalent experience in healthcare administration, business, or a related field
• 2–4 years of experience in medical insurance verification, prior authorization, or healthcare billing/revenue cycle operations.
• Experience working with multiple payers, including commercial insurance, Medicaid and Medicare.
• Familiarity with electronic health records (EHR), billing systems, or practice management software (e.g., Candid, Athena, Kareo).
• Strong understanding of insurance benefits, authorizations, and claims processes.
• Knowledge of HIPAA, healthcare compliance standards, and payer regulations.
• Excellent attention to detail, accuracy, and documentation practices.
• Strong analytical and problem-solving abilities; able to interpret payer responses and resolve issues independently.
• Clear and professional written and verbal communication skills; customer-service oriented.
• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced, remote environment.
• Proficiency with spreadsheets, shared documents, and collaboration tools (e.g., Google Workspace, Slack, Airtable).
• Accountability: Demonstrates ownership for assigned clients’ insurance and billing readiness. Consistently follows through on commitments, meets deadlines, and maintains high standards of accuracy and reliability.
• Attention to Detail: Ensures all insurance, authorization, and documentation tasks are complete and error-free. Reviews information carefully to prevent issues that could delay care or impact revenue.
• Communication & Customer Service: Communicates clearly, respectfully, and empathetically with clients, teammates, and payers. Provides timely, accurate information and sets appropriate expectations to support a positive client experience.
• Problem Solving & Critical Thinking: Analyzes information, identifies root causes of barriers, and proactively resolves payer or workflow issues to maintain service continuity.
• Collaboration: Works effectively across departments—Client Services, Clinical, and Operations—to ensure smooth coordination and a seamless client journey.

Nice To Haves

• Telehealth and multi-state healthcare experience strongly preferred.

Responsibilities

• Verify insurance and benefits to ensure timely financial clearance and accurate coverage documentation.
• Manage prior authorizations and maintain complete billing documentation before services are rendered.
• Serve as the main point of contact for client financial readiness and ongoing insurance support.
• Monitor claim submissions and resolve denials, rejections, or pre-submission issues promptly.
• Collaborate with Client Services, Clinical, and Operations teams to support scheduling and session readiness.
• Provide responsive, accurate assistance to clients and internal partners on insurance and billing matters.
• Identify and resolve workflow delays, ensuring next steps are clearly documented and completed.
• Maintain thorough documentation and escalate complex payer or compliance issues as needed.
• Ensure all work complies with company policies, HIPAA, and applicable regulations.

Benefits

• Exceptional paid time off policies that encourage and support life balance, including a winter break.
• 401k matching to ensure our staff have what they need to enjoy their retirement
• Health insurance options that ensure well being for the whole person and their family
• Company paid life, short-term disability, and long-term disability coverage
• Remote work environment that strives for connectivity through professional collaboration and personal connections

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree