Financial Clearance Call Center Rep-Remote

Mayo Clinic • Rochester, MN

1d • Remote

About The Position

The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits. Work may include handling and resolving missing registration items via work queues, in basket messages, and phone calls. In addition, this position may handle and resolve authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars), and will assist patients will financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information. The FCCCR may place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

• High School Diploma or GED and 2 more years of relevant experience required OR Bachelor’s Degree is required.
• Ability to read and communicate effectively
• Basic computer/keyboarding skills
• Intermediate mathematic competency
• Good written and verbal communication skills
• Knowledge of proper phone etiquette and phone handling skills required.
• Good verbal communication skills and the ability to work in a complex and patient-centered environment.
• Comfortable with ambiguity, exhibit good decision making and judgment capabilities, and attention to detail.
• Self-motivated, self-directed and highly organized and agree to promote a productive, collegial workplace.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Belief in the mission and strong ethical conduct is essential.

Nice To Haves

• Knowledge of and experience using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.

Responsibilities

• Handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits.
• Handling and resolving missing registration items via work queues, in basket messages, and phone calls.
• Handling and resolving authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments.
• Assist patients will financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information.
• Place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments.
• Adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED