Financial Clearance Assoc 1, Remote, Patient Access Bus. Office, FT,10:30P-7P

Baptist Health South Florida • FL

99d

About The Position

The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments). Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.). Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Requirements

• High School diploma or equivalent (Cert, GED, Trn, Exper).
• Complete and successfully pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player.
• Excellent customer service and interpersonal communication skills.

Nice To Haves

• Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, EMR applications).
• Accurate typing skills.
• Knowledge of regulatory guidelines (HIPAA, AHCA, EMTALA, Medicare coverage structure).
• Bilingual in English and Spanish/Creole.

Responsibilities

• Obtain and verify necessary demographic and insurance information.
• Schedule patients' appointments/procedures (initial, follow-up, and/or add-on).
• Meet individual quality metrics (e.g., productivity, accuracy, customer service QA).
• Coordinate patient flow and timely processing.
• Maintain knowledge of practices used within the department/physician practice/hospital.
• Address patient questions or concerns.
• Maintain knowledge of insurance requirements and BHSF pricing.
• Provide professional, compassionate, and friendly service.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees