Financial Center Supervisor - R014146 / Walker, LA

Hancock Bank • Walker, LA

388d

About The Position

The Financial Center Supervisor at Hancock Bank in Walker, LA, is responsible for ensuring operational efficiency and delivering superior client service. This role involves managing financial transactions, building client relationships, and overseeing the daily operations of the financial center while minimizing risk and loss.

Requirements

• High School Diploma or GED.
• 3 years of cash handling and customer service experience in retail or branch banking, or a Bachelor's degree with 1 year of experience.
• Working knowledge of Microsoft Office suite (Word, Excel, Outlook).
• Ability to navigate multiple computer systems and applications.
• Knowledge of laws and regulations pertaining to the banking industry.
• National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.

Nice To Haves

• Experience in a supervisory role within a financial institution.
• Familiarity with financial products and services.
• Strong sales skills and experience in a sales-driven environment.

Responsibilities

• Perform morning operational huddles.
• Complete staffing and scheduling coordination and duty assignments.
• Offer guidance to associates regarding teller transactions and reinforce policy and procedure.
• Assist with financial center morning and evening duties, including vault operations and teller station setup.
• Mitigate operational loss by managing cash limits and ensuring proper hold placement.
• Perform research and problem-resolution for clients.
• Support the Bank's risk management culture and adhere to the Risk Management Review process.
• Utilize equipment effectively, including ATMs and cash recyclers, to provide services.
• Model sales and service behavior for associates and promote professionalism.
• Manage existing clients and prospects to build relationships and tailor product solutions.
• Educate clients on self-service options and digital solutions.
• Refer clients to business partners for specialized financial needs.
• Process a variety of routine and complex transactions for clients.
• Engage in client and prospect management activities.
• Drive proactive sales conversations and financial needs assessments.
• Ensure operational and financial safety and soundness.

Benefits

• Health insurance
• Dental insurance
• 401k retirement plan
• Paid holidays
• Paid time off
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED