Financial Center Manager - Richmond Manchester Financial Center

Bank of America•Richmond, VA

1d•Onsite

About The Position

At Bank of America, the common purpose is to help make financial lives better through responsible growth and by delivering for clients, teammates, communities, and shareholders. The company is committed to being an inclusive workplace, attracting and developing talent, supporting wellness, recognizing performance, and making community impact. Bank of America maintains an in-office culture with specific attendance requirements, while allowing for appropriate flexibility based on role. This role offers opportunities for career growth and impact. The Financial Center Manager is responsible for the day-to-day management of a financial center and its employees. This includes operating as a business owner, fostering a team environment, instilling a client-centric and risk-aware culture, and helping clients achieve their financial goals. The position also focuses on ensuring operational excellence and cohesive effectiveness.

Requirements

1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Applies strong critical thinking and problem-solving skills to meet clients' needs
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manages time and capacity
Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
Can interpret performance results, find opportunities to drive success and hold others accountable to results
Must be able to work weekends and/or extended hours

Nice To Haves

1+ years of management experience including hiring, coaching and developing direct reports
Experience in financial services and knowledge of financial services industry, products and solutions
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Bilingual skills

Responsibilities

Develops talent, including proactive sourcing of candidates
Manages client traffic, engaging and appropriately routing clients, and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence by engaging employees on business strategy
Manages organizational priorities and effective execution
Creates an inclusive team where members are treated fairly and respectfully
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results
Leads and encourages the identification, escalation and resolution of potential risks
Knows and develops team members through coaching and feedback
Manages expenses and demonstrates an owner’s mindset
Recruits, on-boards and develops talent, and supports talent mobility for career growth
Delivers results through effective team management, structure, and routines