Financial Center Manager

Northwest Bank•Lebanon, PA

22h•Onsite

About The Position

As a Financial Center Manager, you will be responsible for overseeing the daily operations of the financial center while ensuring exceptional customer service, achieving sales goals, fostering employee development, and maintaining operational soundness. Your role will encompass a variety of duties aimed at driving growth, efficiency, and customer satisfaction. Northwest Bank is an equal opportunity employer committed to creating an inclusive environment for all employees. At Northwest, they are focused on finding opportunities for families, businesses, and communities, and opening doors for their team. They recognize employees for their important work through competitive compensation and benefits, professional development opportunities, and by regularly celebrating wins.

Requirements

Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans
Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

Nice To Haves

High School Diploma or equivalent preferred
2 - 3 years Banking and/or retail experience
2 - 3 years Sales leadership experience
2 - 3 years Management experience

Responsibilities

Develop and implement strategies to meet or exceed sales targets for various banking products and services, that may include loans, deposits, and/or investments.
Lead by example by actively engaging in sales activities and motivating staff to achieve their sales objectives.
Work closely with each team member to set clear, measurable goals aligned with organizational objectives.
Provide guidance, support, and resources to help team members achieve their individual targets.
Regularly monitor progress utilizing sales tools and provide effective coaching to ensure continuous improvement.
Accountable for all operational activities within the financial center, including financial center cash management, compliance with regulatory requirements, and adherence to internal policies and procedures.
Implement risk management practices to safeguard assets, minimize fraud, and maintain a secure banking environment.
Collaborate with support functions to streamline processes and enhance operational efficiency.
Uphold a customer-centric culture within the financial center by ensuring that every customer interaction is prompt, courteous, and efficient.
Address customer inquiries, concerns, and complaints promptly to ensure high levels of satisfaction and retention.
Implement initiatives to improve the overall customer experience and loyalty.
Provide guidance, coaching, and mentorship to financial center staff to enhance their product knowledge, sales skills, and customer service abilities.
Conduct regular documented performance evaluations utilizing the HR tool, to identify training needs, and support career development opportunities for team members.
Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk.
Maintain confidentiality and always protect customer information.
Represent Northwest Bank in the local community by participating in events and initiatives.
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency.