Financial Center Manager III (Bridgetown)

First Financial Bank • MD

124d

About The Position

The Financial Center Manager III will be responsible for the achievement of specified banking center and banking center staff performance goals, on-going achievement, profitability, deposit and loan growth, and fee income. The FCM will build, develop and lead a team that is focused on providing clients with an exceptional client experience by presenting financial solutions to meet the clients’ needs. By focusing on the client, doing the right thing, and striving to make a difference, the team will build long-lasting client relationships. The FCM is accountable for driving new client acquisition, retention and growth of client relationships, as well as growing non-interest revenue. In addition, the FCM is responsible for building strong internal partnerships with key specialists and partners within FFB to meet client needs and contribute to the growth of the Market in which they serve. The FCM will create a team-oriented environment and will foster associate satisfaction through coaching, career development and support. The FCM will build and maintain strong community alliances and integrate into the communities they serve. The FCM may act as a mentor for onboarding new associates within their specified market. The FCM is responsible for adherence to all compliance and regulatory procedures including, but not limited to: BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance and the Patriot Act.

Requirements

• 4-5 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
• 4-5 years demonstrated prior success with multiple sales leadership processes and execution.
• 4-5 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 4-5 years demonstrated prior success with achievement of performance goals.
• Must have working knowledge of banking policies and procedures.
• High school diploma or general education degree (GED) required.
• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.
• 4-5 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Achievement of specified banking center team service levels and service performance goals.
• Building, developing, and leading a team focused on providing clients with an exceptional client experience.
• Maintaining a banking center environment committed to exceptional client experience to foster client loyalty.
• Ensuring banking center performance goals are met or exceeded.
• Fostering an inclusive and team-oriented environment.
• Developing and leading a knowledgeable team in bank products, processes, policies, and procedures.
• Managing banking center success including daily operations, successful audit scores, and sales execution.
• Actively managing the onboarding of new clients and ensuring proper follow-up.
• Developing strong business relationships with key partners.
• Integrating into the community and developing outside sales opportunities.
• Leading daily huddles and team meetings.
• Attracting new associates who align with the First Financial Bank/FOCUS culture.
• Maintaining operational and risk management standards.
• Acting as a liaison between peers, the District Leader, and Retail Regional President.

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
• Incentive eligibility for all roles except Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees