Fifth Third Bank-posted 4 months ago
Full-time • Entry Level
Grand Rapids, MI
5,001-10,000 employees

The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center.

  • Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification.
  • Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
  • Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team.
  • Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs.
  • Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
  • Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies.
  • Learn to cultivate a One Bank culture that proactively collaborates with business partners.
  • Participate in activities that benefit the communities we serve.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
  • Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.
  • College degree or two (2) or more years of leadership experience in a sales environment.
  • Ability to professionally represent Fifth Third Bank in verbal and written communication.
  • Capable of analyzing credit and financial information.
  • Ability to successfully execute and coach sales activities.
  • Exhibits business acumen.
  • Demonstrated ability in making sound decisions.
  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
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