Financial Center Banker/Licensed Relationship Manager in Development

Northwest Bank•Mount Joy, PA

29d

About The Position

DESCRIPTION DESCRIPTION Licensed or Non-Licensed individuals will be considered. Must be open to obtaining the licensing. As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship. The Financial Center Banker connects customers with Northwest products and services, through opening accounts; as well as identifying customer financial needs while connecting customers to other Northwest financial experts who can help with their needs while ensuring an exceptional customer experience. ESSENTIAL FUNCTIONS: Employees who are not fully licensed at the time of hire will participate in the Licensed Relationship Manager (LRM) Development program. During this time, the employee will temporarily act as a Personal Banker until successfully completing the program and passing all required licensing exams. The expectation of the Development program is completion of one year. Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. Continuously strive to improve skills and knowledge through training and professional development opportunities Financial Needs Assessment: Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth. Analyze customer accounts, transactions, and behaviors to offer personalized recommendations Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures. Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security. Proactively identify areas for improvement and implement strategies to enhance operational effectiveness Leadership Portraying the Northwest Bank Culture: Deliver exceptional customer service experiences. Address customer concerns and complaints promptly and effectively, turning negative experiences into positive ones Customer Engagement: Initiate proactive conversations with customers to build rapport and understand their financial objectives. Utilize active listening skills to uncover opportunities to enhance their financial well-being Relationship Building: Build long-term relationships with customers by providing ongoing support and follow-up. Anticipate customer needs and proactively reach out to offer assistance and guidance Compliance and Regulations: Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk. Maintain confidentiality and always protect customer information Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Responsible for adherence to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as needed Complete other duties and special projects as requested by management

Requirements

Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
High school diploma or equivalent preferred
1 year banking and/or retail experience preferred

Nice To Haves

Sales experience preferred
Customer Service experience preferred

Responsibilities

Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations.
Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth.
Analyze customer accounts, transactions, and behaviors to offer personalized recommendations
Ensure compliance with all banking regulations, policies, and procedures.
Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security.
Proactively identify areas for improvement and implement strategies to enhance operational effectiveness
Deliver exceptional customer service experiences.
Address customer concerns and complaints promptly and effectively, turning negative experiences into positive ones
Initiate proactive conversations with customers to build rapport and understand their financial objectives.
Utilize active listening skills to uncover opportunities to enhance their financial well-being
Build long-term relationships with customers by providing ongoing support and follow-up.
Anticipate customer needs and proactively reach out to offer assistance and guidance
Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk.
Maintain confidentiality and always protect customer information
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Responsible for adherence to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as needed
Complete other duties and special projects as requested by management