FINANCIAL CARE REPRESENTATIVE - PATIENT ACCESS-REGISTRATION

Aspirus • Wausau, WI

85d

About The Position

Aspirus Health in Wausau, WI is seeking a FINANCIAL CARE REPRESENTATIVE to join our PATIENT ACCESS-REGISTRATION team! The Financial Care Representative works in a call center environment and interacts with customers to deliver exceptional service. Receives inbound patient and customer inquiries, responding in accordance with Aspirus Revenue Cycle policy and procedures in an efficient and courteous manner. Answers questions about billing and collections, explains financial policies and programs, establishes payment arrangements, processes payment transactions, sends itemizations and correspondence, manages mail, coordinates and documents information, maintains call reports and logs, verifies benefits, contacts payers and other third parties, organizes and relays price estimates, participates in problem solving and complaint resolution, connects customers to other appropriate resources. Responsible for meeting call productivity and quality assurance measures for all customer encounters. Follows standard operating procedures and maintains compliance with HIPAA. Promotes the mission, vision, and values of Aspirus. May participate in quality improvement projects, financial clearance support, and other duties as assigned by Aspirus Revenue Cycle Leadership.

Requirements

• Knowledge of basic accounting, patient financial practices, and governmental and legal rules and regulations related to billing and collection activities.
• Completion of a high school diploma, GED, or equivalent combination of education and experience.
• Technical school or college majoring in some aspect of a health information program desired.
• Knowledge of medical terminology, basic CPT and ICD coding desired.
• One year experience in healthcare billing, medical insurance and benefits, or finance background necessary.
• Minimum of two years' experience in customer service required.
• Prior experience in medical collections and account resolution beneficial.
• Previous experience in call center desired.
• Exceptional verbal and written communication skills, problem solving ability, sound judgment, adaptability, and resilience.
• Average typing speed of 40 wpm with minimal errors.
• Proficiency in the use of relevant computer applications, call center systems, and miscellaneous office equipment.
• Ability to complete work with interruptions and time pressures, be accurate and detail-oriented in all work products, and prioritize and meet deadlines.

Nice To Haves

• Billing, coding, or collections certification preferred.
• Prior experience in medical collections and account resolution beneficial.
• Previous experience in call center desired.

Responsibilities

• Interact with customers to deliver exceptional service in a call center environment.
• Receive inbound patient and customer inquiries and respond according to Aspirus Revenue Cycle policy.
• Answer questions about billing and collections and explain financial policies and programs.
• Establish payment arrangements and process payment transactions.
• Send itemizations and correspondence, manage mail, and document information.
• Maintain call reports and logs, verify benefits, and contact payers and other third parties.
• Organize and relay price estimates, participate in problem solving and complaint resolution.
• Connect customers to other appropriate resources.
• Meet call productivity and quality assurance measures for all customer encounters.
• Follow standard operating procedures and maintain compliance with HIPAA.
• Promote the mission, vision, and values of Aspirus.
• Participate in quality improvement projects and financial clearance support as assigned.

Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one.
• Generous retirement plan with match available.
• Wellness program for employees and their families.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED