Financial Care Counselor (PRN)

Duke University • Raleigh, NC

208d

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. The Patient Revenue Management Organization is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. This position is a Weekend Option PRN (Friday-Sunday) as needed.

Requirements

• Two years' experience working in hospital service access, clinical service access, physician office, or billing and collections.
• An associate's degree in a healthcare-related field and one year of experience working with the public.
• A bachelor's degree and one year of experience working with the public.

Nice To Haves

• Working knowledge of compliance principles.
• Ability to analyze data and perform multiple tasks independently.
• Excellent communication skills.

Responsibilities

• Explain all required registration and billing forms and obtain signatures where applicable.
• Verify insurance benefits using our electronic insurance verification system and/or contact payors via website or phone.
• Assign the correct coverage to the patient's account.
• Complete Medicare Secondary Payer Questionnaire (MSPQ).
• Collect point-of-service payments.
• Meet or exceed collection goals and signatures.
• Create estimates for upcoming services when applicable.
• Arrange payment plans and offer financial assistance when applicable.
• Reconcile daily cash deposit.
• Perform duties necessary to ensure all accounts are processed accurately and efficiently.
• Greet and assist patients and visitors.
• Exhibit DUHS values (excellence, safety, integrity, diversity, and teamwork) at all times while on duty.
• Explain policies and procedures and resolve problems.
• Gather necessary documentation to support proper handling of inquiries and complaints.
• Explain bills according to PRMO financial assistance policies.
• Resolve claim edits and research denials expediently.
• Complete a non-covered waiver form for patients considered out-of-network and receiving services at a reduced benefit level.
• Complete waiver for non-authorized services.
• Obtain authorizations based on insurance plan contracts and guidelines.
• Document the billing system according to policy and procedure.
• Enter and update referrals as required.
• Assist with departmental coverage as requested.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED